We are looking for a new Client Services Manager to be responsible for all post sales sponsorship services for a portfolio of conferences and will lead a team of Sponsor Services Executives. The events are industry leading and global attracting up to 3,000 attendees.

In this role the Manager will be responsible for ensuring sponsors are equipped with all relevant information and materials to have a first-class experience when interacting with our clients.   

From an internal perspective, it is essential to supply materials that are required from the customer to display their brand across our communication channels in an organised and timely fashion. The work will mean aligning with different teams in a matrix structure to ensure smooth delivery of high-quality sponsor experiences.

A commercial role, a key metric of success for you and your team will be customer retention and feedback. You will report to the commercial director and provide updates and progress on a weekly basis.

You will lead a dedicated team focused on delivery and client satisfaction that will work closely with sales production, marketing and operations for each event.

A key element will be to identify where sales time is being consumed by tasks that are preventing growth within the brands. Not a direct sales role, you will be encouraged to build relationships with customers that can facilitate upsell and cross sell.
  
 Day-to-day responsibilities include

• Leading role in sponsor engagement on events, identifying and resolving issues and ensuring expectations are met.
• Manage onboarding steps by ensuring key contacts, collateral, logos, attendee details are gathered in good time.
• Using the CRM system to compile, maintain and use accurate sponsor attendee records and registration lists.
• Chairing internal and external sponsor meetings and conference calls. 
• Working with Programming, Marketing, Operations and Sales, finance teams to ensure that targets are met, and deadlines adhered to, and that the event is delivered to a high standard.
• Working with the marketing team to ensure sponsor's brand consistency across all aspects of the event, reviewing final marketing copy and event documentation.
• Producing detailed proposals and briefing documents for sponsors (e.g. timelines, venues and budgets)
• Working with the operations manager, sponsorship managers and commercial managers to plan exhibition layouts, schedule workshops, private breakfasts and networking events.
• Managing the delivery of sponsor content both at the event, online and print.
• Liaising with sponsors and marketing team to create branding for the event and assisting in the production of invitations, adverts, online banners, documentation books, and social media coverage.
• Attending events and handling client queries and troubleshooting on the day of the event to ensure that everything runs smoothly
• Post-event evaluation including data entry and analysis and producing reports for event stakeholders.

About You
  
Skills and experience:

• Significant experience in the conference and exhibition industry
• Working in a fast-paced team environment
• Meeting deadlines and resolving problems under pressure
• Strong communication skills and a diplomatic approach
• Excellent attention to detail
• A customer focus and commitment to delivering quality service 
• Strong administration skills
• Ability to work on multiple projects at the same time to tight deadlines
• Quick learner, able to adapt in a dynamic environment
• Negotiation skills
• Positive attitude with the ability to build efficient working relationships
• Microsoft office, especially PowerPoint and Excel
• Experience using CRM systems
• Possess strong leadership skills
• Excellent written and verbal communication skills