Customer Success Exec/Manager
£30k Basic Salary, Bonus, and Benefits
Work from Home

Are you passionate about ensuring customer success and driving client satisfaction? Do you thrive in a flexible, work-from-home environment with the option to work within school hours? Join our dynamic team as our new Customer Success Exec/Manager and be a part of an innovative company dedicated to fostering connections within the tech industry.
  
About Us
We facilitate impactful face-to-face and digital meetings for tech providers across the UK and Europe. Our events, including conferences, roundtables, dinners, and digital sessions, are designed to spark new ideas, fuel innovation, and drive industry growth.
We build connections, broaden business networks, and keep our members informed about industry trends, including technology, regulation, sustainability, and economic changes.
  
Role Overview
Reporting to the Head of Events, you will manage and deliver client campaigns to ensure the success and satisfaction of our customers. Your role will involve coordinating sponsor content, managing client interactions, and leading business reviews to drive customer success.
  
Key Responsibilities

• Develop and manage schedules of activity for each client in collaboration with sales, editorial, and production teams.
• Oversee the execution of client campaigns, ensuring quality and satisfaction.
• Coordinate sponsor content including programme sessions, editorials, webcasts, and roundtables.
• Engage Corporate Members in content across editorial and events (physical and digital).
• Conduct yearly business reviews with key customers, focusing on outcomes and value.
• Proactively manage accounts and report on customer health to internal stakeholders.
• Develop and implement customer success improvement plans.
• Attend physical events to manage client experiences onsite.

  
What We’re Looking For

• Must have a proven background in Customer Success - experience as a Customer Success Manager in a similar organisation (events & media preferred).
• Ability to thrive in a customer-first environment.
• Effective stakeholder management.
• Action-oriented, collaborative team player with the ability to remain calm under pressure.
• Highly organised, detail-oriented, and able to meet deadlines.
• Motivated and entrepreneurial with an interest in customer success and event management.

  
Perks and Benefits

• £30k basic salary with bonus and benefits.
• Fully remote position with flexibility to work within school hours for the right candidate.
• Opportunity to be part of a flourishing company driving innovation in the tech industry.

  
Send your CV to tim@caseltonclark.co.uk to apply
Caselton Clark are a specialist recruitment agency for media, events, exhibitions and conferences.
For our latest vacancies please visit www.caseltonclark.co.uk or contact us on 020 8076 8392.